Returns
RETURNS & REFUNDS
HOW TO RETURN AN ITEM
1. Please contact us at studio@joriishansen.com within 14 days of receiving your order to let us know that you wish to cancel your purchase. You do not need to give a reason. Please include your order number to help us identify your purchase.
Please send the item back within 14 days of telling us that you wish to return.
2. Please return the jewellery securely packed, with its original packaging. You may inspect and try on the jewellery as you would in a shop. Any reduction in value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning may be deducted from your refund.
3. Please send your return directly to:
Jo Riis-Hansen
Dronningens Tværgade 23, 7th floor
1302 Copenhagen K, Denmark
Tel: +45 31 47 88 69
4. Do not send returns to a parcel shop, collection point or pickup location. We cannot collect or accept parcels sent there.
5. You are responsible for arranging and paying for return shipping. We recommend a tracked service with insurance covering the full value of your jewellery. Please keep your proof of shipment.
You are responsible for any loss or damage during the return journey until the item reaches us.
When returning an item from outside the EU, please clearly mark the parcel as “Returned goods – no commercial value” to avoid unnecessary customs charges. Any customs duties, import taxes or courier fees caused by incorrect or incomplete documentation are the customer's responsibility.
If you cancel your entire purchase, we will refund your payment, including any delivery charge you paid.
We will refund you as soon as possible and within 14 days of receiving your cancellation notice. We may wait until we receive the item or proof that you have sent it back, whichever comes first.
Your refund will be made to your original payment method unless you expressly agree otherwise. We will not charge a refund fee.
If you have not received your refund within two weeks after processing, please check with your bank and credit card provider. If the transaction cannot be located, contact us again at studio@joriishansen.com.