RETURNS & REFUNDS

We accept returns. You have 14 days after receiving your order to return the item in its original unused conditions, with its packaging and the original receipt.
Please return your product using an insured and traceable shipping method to :

JO RIIS-HANSENAPS, C/O HASSE NIELSEN STUDIO, STORE STRANDSTRÆDE 19 B,

1255 COPENHAGEN K, DENMARK.

The cost of returning merchandise is your responsibility unless otherwise agreed. We are not responsible for items lost. Refunds may be issued after receiving the returned product safely. If we are satisfied with the condition of the item, we will process your refund, excluding an amount of € 30 or equivalent to cover the original delivery cost.
In the rare situation that you have not received your money back two weeks after we processed your refund, please check with your bank as well as with your credit card company, as delays may occur. If the transaction cannot be retrieved, please contact us at studio@joriishansen.com

GUARANTEE

Jo Riis-Hansen guarantees all its products against any manufacturing defects, for one year after purchase. You are entitled to have the products repaired or replaced if they fail to be of acceptable quality. Expect the repair process to take 2 - 4 weeks as all claims will require the time of a trained gold or silversmith. Please note manufacturing defects are assessed on a case-by-case basis. We do not cover any damage caused by misuse, neglect, abrasion, and exposure to high temperatures, solvents, acids, water, or normal wear and tear.

INFORMATION ACCURACY

At Jo Riis-hansen we aim to provide information on our site as accurately as possible, but human and technological errors may occur. We are not responsible for typographical mistakes, inaccuracies or omissions in pricing, availability, product descriptions or pictures. Please note that customers’ display and settings of electronic devices may alter the colours of products. We cannot be held accountable for delivery times, delays and fluctuating exchange rates. We reserve the right to correct, change or update the site content without prior notice.